Customer Care Specialist with Hungarian

L'Oréal CZ/HU/SK, a global beauty-tech leader with regional HQ in Prague, seeks a new key team member to strengthen our Customer Care team.
As a Customer Care Specialist, you will be accountable for:
Responding to customer inquiries via phone, email, or chat in a timely and professional manner.
Establishing personalized relationship with the key clients
Efficient response to customer´s requirements and following up with customers to ensure their issues are resolved and satisfaction is achieved.
Execute E2E process of orders, claims, disputes, returns, credit notes, refunds and proactive follow-up
Collaborating with cross-functional teams to resolve complex customer issues (FC, Sales, Credit, Portfolio, Supply Chain, Finance…)
Follow and enforce company standards of processes and policies
Collaborate to maintain accurate customer master data
Identifying opportunities for process improvements to enhance the customer experience
Perform testings when implementing new system features
Owner of the Order To Cash process
We are expecting:
Fluent Hungarian and English & Czech/Slovak a plus
Customer-focused, detail-oriented problem-solver with strong Excel skills
Proactive, communicative team player with an entrepreneurial mindset
Ability to explain complex issues clearly
Benefits:
International environment and opportunities for further development
Profit sharing (additional bonus according to the company's results)
Flexible working hours, regular home office
25 days of vacation, 3 sick days
An attractive package of benefits (Multisport & Benefit card, meal vouchers (170 CZK), discounts on all L'Oréal products, etc.)
Modern office in Prague 5 – Anděl

View and apply on the employer website