Reporting to the Global Direct eCommerce & CRM Manager, the Customer Experience Intern will apply and complement theoretical knowledge, develop job skills, and gain practical experience through participation, collaboration and support in the following functions and tasks.
Manage Customer Care platform, ensuring day-to-day operations run smoothly and efficiently.
Handle customer service requests via telephone and email, providing support in English, Spanish, and Japanese.
Collaborate cross-functionally with different stakeholders to resolve customer order inquiries and enhance customer experiences.
Analyze customer behavior continuously, extracting insights, and proposing enhancements to improve the Customer Experience for the brand.
Contribute to defining Customer Care standards at a global level, especially within an omnichannel environment.
SKILLS
Proactive team player
High communication skills
Detail oriented and responsible
Customer and service oriented
PROFILE NEEDED
Main Studies: Bachelor's degree in Business degree or related studies . Courses or experience in office administration, organizational management, or similar areas are highly valued.
Languages: Fluency in Spanish and English. French is a plus.
Others: Possibility of signing an agreement with the university for at least 6 months full-time. Immediate incorporation.
Experience : Previous experience in Customer Service.
LOEWE respects diversity and promotes inclusion from its recruitment process. We’re committed to create an integrative working environment where all talents and singularities are engaged and valued.
