As part of the Europe HQ Team and reporting directly to the Europe Retail Education Director, you will be a key player in the development and execution of our retail training strategy.
Your main responsibilities will be:
1. Development of training content related to Retail teams’ development
Design and adapt training content related to Retail teams’ development in boutiques and wholesale environments (sales techniques, client experience, storytelling, performance and leadership management).
Deploy coherent training paths aligned with the Europe Retail & Client Experience strategy of the House.
Integrate field best practices to ensure the relevance and effectiveness of training modules.
2. Animation and deployment
Animate and coordinate the Europe community of trainers, through in-person and remote seminars, regional workshops, several times a year.
Lead training and onboarding sessions in English and in French for Retail Managers and Boutique Managers of European flagship stores, both in person and digitally.
Support the launch of new retail concepts or programs in flagships and key markets in Europe.
Conduct “Train the trainers” sessions in countries to develop the trainers’ skills.
Serve as a coach and business reference , instilling the Dior culture in the field.
2. Steering and Influence
Collaborate closely with the HR, Retail Excellence, Retail Education, Marketing and Commercial teams in countries and at Central level to ensure the consistency of training initiatives in Europe.
Analyze countries’ needs and implement regular reporting .
Measure training impact on retail performance and propose areas for continuous improvement.
Actively contribute to the skills development of management teams in boutiques.
* The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects.
Graduate of a business school or equivalent
Ideally, you would have at least 5 to 8 years of experience in the premium or luxury retail sector, including significant experience as a Boutique Manager and/or Retail Manager.
You possess a solid experience in training, support, or field coaching.
You master the codes of client excellence, performance management, and inspiring leadership.
Fluent English is mandatory, proficiency in a second European language is an asset.
Leadership & ability to federate
Passionate about transmission
Charismatic, structured, and results-oriented, you know how to unite, inspire, and embody the Dior vision in the field.
Soft skills that align with our values: Exemplary Leadership & Stakeholder Management Capacity, Teamwork & Collaboration, Communication & Interpersonal skills, Learning Agility, Attention to detail, Business Acumen, Adaptability, Problem Solving
ID&E Footing
Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.
At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily. And thanks to our talents, we are making concrete progress: every day, we open our doors a little more to talents from diverse backgrounds – whether it be disability, cultural diversity, or gender.
(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).
Submit your application via our website. Our Europe HR Business Partner will review your application. If your profile aligns with the requirements defined by our Hiring Team, you will be contacted for an initial HR interview . Subsequently, you will have subsequent in-person interviews with the Europe Retail Education Director , the Europe HRD and the Europe Retail Director.
* The process outlined above is subject to change based on the company's evolving business needs.
