Reporting & Forecasting
Prepare weekly e-commerce retail and wholesale commentary, tracking sales vs target and pivoting plans to ensure targets are met
Prepare a detailed Monthly givenchybeauty uk analysis including competitor insights, with a detailed MTD & YTD sales & KPIs by category as well as flagging risks and opportunities
Forecast and simulate annual, monthly, and weekly sales and expenses needed to achieve sales ambitions whilst attaining profitability targets. Continue to reforecast based on performance to achieve maximum results.
Report and analyse media performance from digital initiatives: traffic, conversion, customer trends to keep improving and tracking digital strategies
Work closely with Marketing & the wider Commercial team to forecast all new launch product quantities for e-commerce channel.
Lead, Manage & Inspire
Coach and develop direct reports giving regular feedback on performance as well as ad-hoc training session to allow team to develop, upskill and progress.
Customer Service & Operations
Work closely with the demand planner to assure eCommerce inventory levels to support sales forecasts and oversee appropriate adjustments to the site.
Partner with LVMH PC UK warehouse team and LVMH PC UK operations teams to ensure on-time delivery of orders and an on-brand client experience at every touch point. As well as delivering full, immersive brand training sessions to ensure brand packaging standards, guidelines and codes are deployed, maintained and are consistent.
Partner with LVMH CS Central services to ensure that Givenchy UK Clients are receiving best in class service. Create action plans to improve processes and procedures where necessary. Ensure that communications from the CS team are responded to as a priority so they are supported to resolve client issues with speed and efficiency.
Person Specification
Strong e-commerce experience and understanding of e-commerce management
Knowledge of the UK Market.
Knowledge of UK Beauty Industry.
Good understanding of and appreciation for the luxury goods industry
Personal affinity with Givenchy
Senior management potential, with strong personal impact
Great attention to detail
Able to deliver and manage vision and purpose
Solid skills in the deployment of SEM campaigns (CPC, CPA, CPL …) and experience in SEO developments
Ability to analyse large volumes of data and communicate these results to Leadership
Strong project management ability: rigor, management of priorities, strength of proposal, timelines, definition of clear objectives, delivering key insights on analytical questions in a timely manner.
Proficient in Microsoft Office Suite; Excel and PowerPoint required
Must be highly organised and detail-oriented, with a strong ability to manage multiple projects simultaneously with un-prompted follow-through
