Key Responsibilities
We’re excited to share that we have a National Account & Site Merchandising Manager role, responsible for the Italian market whilst based in our London office.
The National Account Manager & Site Merchandising role is responsible for managing day-to-day execution of ELC brands with a key pure-play retailer across multiple markets. This includes site merchandising, promotional execution, and operational alignment with internal and external partners. The role delivers flawless product/content setup and supports commercial goals while ensuring a premium customer experience.
What This Role Does
Professional working proficiency in Italian is essential , as the role manages commercial activity and stakeholder interactions in these markets.
Strategic Planning
Execute commercial activities supporting retail and net sales targets across pure-play retailer marketplaces
Translate brand priorities into execution plans for PDPs, promotions, and Brand Stores
Support the SNAM in identifying risks and opportunities for launches, merchandising, and commercial events
Adapt brand content and promotional moments to the pure-play retailer environment
Ensure proper registration and maintenance on Vendor Central and catalogue setup
Build launch checklists, ensure high-quality product titles, bullets, descriptions
Coordinate creation/upload of rich media
Build the retailer-specific storefront
Set up review-seeding programs as applicable
Inventory and Supply Chain
Use market data and tools to predict demand and align with supply chain teams
Coordinate shipment plans and monitor inventory levels
Manage PO lifecycle, availability, and replenishment to prevent out-of-stocks
Account Management
Manage operational execution across multiple brands
Ensure content accuracy across imagery, copy, pricing
Implement promotions and merchandising in line with commercial calendars
Coordinate NPL setup, catalogues, and campaign activations
Liaise with retailer partner contacts for issue resolution
Data, Insights & Analysis
• Monitor KPIs: content health, availability, conversion, traffic
• Track promotional performance, escalate risks, and recommend optimisations
• Provide executional reporting for internal stakeholders
• Use dashboards and scorecards to drive content performance
Collaboration & Communication
• Collaborate daily with Brand Online, PXM, Marketing, Finance
• Ensure seamless asset handover and campaign alignment
• Escalate execution barriers to the SNAM
• Represent the retailer execution perspective in planning meetings
Promotions & Merchandising
• Set up and monitor promotions across multiple program types
• Coordinate participation in peak commercial events (e.g., major retail tentpole events)
• Ensure compliance with MAP policies
• Own Brand Store refreshes seasonally
• Audit PDPs and Storefronts regularly
• Optimise SEO, titles, bullets, and A+ content
• Leverage retailer merchandising widgets
What You Will Need To Be Successful In This Role
Bilingual Fluency: Professional-level Italian (written and verbal) to lead communication and strategy for the Italian market.
Platform Expertise: Advanced knowledge of Vendor Central to manage high-volume digital trading.
Commercial Background: Proven experience in National Account Management and Site Merchandising with pure-play retailers.
Collaborative Mindset: Ability to partner effectively across multiple departments to align brand and commercial goals.
Strategic Organisation: A high degree of structure and the ability to pivot between multiple competing priorities.
Influencing Skills: Strong communication, negotiation, and change management capabilities.
Analytical Depth: Ability to interpret complex data and translate it into actionable growth strategies using MS Office.
Compensation & Benefits
25 Days Annual Leave (exc. Bank Holidays)
1 day Annual Leave to celebrate your birthday
Holiday Purchase opportunity
Bonus Opportunity
Ability to work Remotely/Abroad up to two weeks per calendar year
Summer Fridays
Generous Staff Discount
Mental Health Wellbeing Initiatives
Benefits platform with exclusive discounts and offers
Employee resource groups
LinkedIn learning
