E-Channel Operation
Register and update products; set up pricing, product options and bundles; and manage product display status.
Execute confirmed promotions and live commerce activities, including coupon setup, benefits and GWP options, promotional page application, and open/close timing checks.
Manage e-merchandising and product categorization across online channels to ensure smooth customer navigation and proper product presentation.
Monitor customer reviews and inquiries, handle first-line customer service issues, and escalate as needed.
Digital Asset & Content Management
Support brand visual execution across e-commerce platforms in line with global brand guidelines and marketing plans, including product launches and campaign calendars.
Maintain and update digital content across e-commerce platforms, ensuring consistency, accuracy, and an optimized customer experience.
Coordinate daily with content production agencies, including revision requests and schedule management.
Logistics & Inventory
Handle daily logistics operation issues and take preventive measures to avoid recurrence.
Manage promotional stock, GWP, samples, and e-commerce supplies, including order requests, inbound schedules, and channel shipments.
Internal Operation
Manage the order, shipping, and billing process in collaboration with Logistics, Finance, IT, and Purchasing teams.
Process cost settlements, purchase orders, and invoices.
Reconcile platform commissions and agency costs.
Bachelor’s degree or above.
2–3 years of experience in e-commerce operation, either on the brand side or platform side.
Experience with department store online channels such as LOTTE ON, SSG.COM, Hmall, The Hyundai, or Lotte iMall is preferred.
Hands-on experience with Korean e-commerce back-office systems such as Naver, Kakao, and department store online malls is preferred.
Understanding of order, fulfillment, settlement, inventory, and logistics processes is a plus.
Proficiency in Excel, including Pivot Table, VLOOKUP, and XLOOKUP, with the ability to handle numerical data accurately.
Experience in the cosmetics or beauty industry is preferred.
Business-level English reading and writing skills are required; English speaking ability is a plus.
Highly detail-oriented and organized, with the ability to manage routine operations independently.
Cooperative and proactive attitude with strong teamwork across functions.
